Turkish Airlines, the Turkish national airline and a member of Star Alliance, has a sales office in Atlanta, USA, a city served directly from Istanbul via Hartsfield-Jackson International Airport. The customer service office in the American city (open Monday to Friday, from 8:30 a.m. to 5:00 p.m.) is located at:

Turkish Airlines – Atlanta Office, 3414 Peachtree Road NE, Suite 1075, Monarch Plaza, Atlanta, GA 30326, USA.

For any telephone inquiries regarding the airline in the United States, the official call center, available 24/7, can be reached at (800) 874-8875.

To contact the Turkish Airlines office in Atlanta by email: customer.atl@thy.com

In addition to the airline’s website and mobile app, this office is useful for travelers looking for:

General information: flight schedules, connections, entry requirements for the United States, baggage policy, pets in the cabin, etc.

Reservations and modifications: creating, changing dates or booking classes, managing multi-destination tickets.

Refunds: tracking refund requests (canceled tickets, delayed or canceled flights), particularly in accordance with regulations imposed by the U.S. Department of Transportation (DOT) which require Turkish Airlines to promptly process legitimate requests.

Complaints: lost or damaged baggage, delays, commercial disputes, formal complaints.

Special assistance: passengers with reduced mobility, unaccompanied minors, pet transport, cargo (a separate cargo facility is also located at the Atlanta airport).