File a claim against Turkish Airlines for loss or damage to baggage
When traveling by plane, it may happen that your luggage is not at the arrival airport. whether they are lost, delayed or damaged. If this happens, you will need to file a written complaint with Turkish Airlines. The complaint can be filed online within seven days of the flight, and you should receive a response within 21 days of the date your complaint was filed.
Nowadays, waiting for the suitcase on the conveyor belt turns into a lottery for the passenger who cannot always be sure that his luggage will arrive in perfect condition.
Damaged baggage: What to do and what procedure to follow with Turkish Airlines?
If the passenger notices that his suitcase arrived at the baggage carousel broken or he discovers that something is missing from it. The first thing to do is to find the Lost & Found / Baggage Claim counter at the airport to report the problem and the damage detected.
The traveler must describe his situation to the staff at the counter so that they can help him fill in the correct PIR (Property Irregularity Report – baggage malfunction report), this is the main document that will prove that the baggage was damaged during the journey flight.
You must remember to have two copies of the form in your possession, one of which will be left at the Turkish Airlines office at the airport while the other copy must be kept, with the travel documents such as the boarding pass and the baggage tags to attach to the claim.
You should also remember to take photos of any damage found, as this provides evidence that can help expedite the claim process and receive compensation from Turkish Airlines.
Lost or Broken Baggage: Claim Methods
– At the airport
You must go to the counter of the airline concerned and then make a written request for compensation for damaged baggage. In the form, it is necessary to indicate the passenger’s data: first name, last name, as well as the postal address, telephone numbers and flight. Then the victim must describe in detail any damage to the luggage.
The passenger must also attach to the request a PIR baggage malfunction report, an airline ticket or a copy of it, a boarding pass, a baggage tag, an identity document, photographs of the damage, a check for the suitcase, if the passenger wishes to indicate the amount of compensation for the value of the damaged part, it is advisable to have written confirmation of the real value of his suitcase or his broken or lost items.
The airline representative should accept your documents and give you an approximate time frame and other actions.
In order to encourage the TA agents to process the complaint filed, it is well recommended to attach a copy of the report of damaged or lost baggage at the time you reported the problem. In addition, you must not forget to provide passenger data and bank details so that Turkish Airlines can transfer the deserved compensation.
– Online claim
Turkish Airlines invites its passengers who are victims of such an inconvenience to file such a complaint within seven days of their arrival.
Imagine that the same procedure carried out at the airport can be carried out online. Quickly and without contacting any agent or manager of the Turkish company, the passenger can complete his claim request and send it to the claim agents at the Turkish carrier, in just one click.
A period of three to twelve weeks is provided for the examination of the damage report, provided that the flight was made without transfer to a single aircraft. If the passenger traveled on connecting flights, the application can be reviewed within six months. Therefore, we advise you to be patient.
Although there is a right to financial compensation in case of loss or damage to luggage, the passenger should know that this right can be defended only if the damage is heavy.
Turkish Airlines accepts no responsibility for minor damage to checked baggage, i.e. broken wheels, lost securing straps, torn suitcase handles, as well as scratches, abrasions, dents, cuts, dirt resulting wear and tear due to prolonged use of the suitcases.
The Turkish company undertakes to compensate the loss, lack or damage of checked baggage if the passenger proves that it is not their fault. If the damaged baggage cannot be returned, the carrier will reimburse its value.