Request a refund from Pegasus: Online or by phone?

Passengers who have airline tickets issued by Pegasus have the option of being reimbursed for the amount of their reservation for flights canceled by the airline for any reason. But in this procedure, there are a number of specific points that you must know to maintain this right.

Pegasus Airlines reimburses the amount of the tickets according to the fare rules. And this when the flight is canceled by the passenger before the departure time shown in this ticket. Otherwise, if the cancellation is due to the airline, it owes the full sum of the airfare, paid and settled by the passenger.

Request reimbursement by phone

Refunds of unused tickets are a real headache. Success depends on your perseverance and the accuracy of the return. If you have any questions, please contact your Pegasus Airline Contact Centres: 0888.228.12.12

Request a refund online

Simply complete an electronic form on providing your full name, booking reference and the other coordinates of the flight.

If you plan to fly Pegasus this summer, you should be aware of your rights as an air passenger as your flight may not take off for various reasons.

The closer the holidays approach, the more the threats of cancellation multiply in the air sector. In question, a lack of personnel and repetitive strikes. If you find yourself in this kind of situation, you will at least be able to get your money back by requesting a refund from FlyPGS.

With strike threats and fears of a lack of air personnel multiplying for this summer, the holidays promise to be chaotic to say the least in the skies. Many planes could be grounded at any time.

You might as well do it, your flight is at risk of being cancelled. But in this case, beyond the tears for your trip, what about your money?

Is your Pegasus flight refundable in the event of cancellation?

Probably yes. European regulation number 261/2004 establishes that the consumer has the right to choose between reimbursement of his ticket or rerouting in the event of cancellation of his flight. Note therefore that the airline cannot refuse you a refund by justifying itself to offer you a credit note on a future flight instead.

This regulation concerns all flights departing from Europe, whatever the destination or the airline, and also all flights to Europe within a European company such as Pegasus.

If such an event, causing inconvenience to the passenger, occurs, it is up to the airline Pegasus to take all the steps and contact you to offer you a refund or a new flight.

To this reimbursement of the price are added additional indemnities if the company is the cause of a significant delay (more than three hours), cancels less than two weeks before departure and does not propose a reorganization allowing arrive at destination four hours after the initially scheduled time. Count 250 euros for a flight of less than 1,500 kilometers, 400 euros for less than 3,500 kilometers in altitude, and 600 euros beyond this distance.

What if you booked your Pegasus flight ticket through a travel agency?

It doesn’t change anything, the flight company is still required to reimburse you. Please note that it is only required to reimburse you for the price of the flight, and not the costs that sometimes include the passage through this type of site. Again, the airline is supposed to contact you on its own initiative, but if it does not, you can either use the agency as an intermediary or contact the Turkish airline directly, even if you do not have not paid for the flight on its website or ticket offices.

Are hotel accommodations or car rental and the like reimbursed with the flight?

Your plane ticket is reimbursed, but if it is so that you cannot cancel the five hundred or thousand euros of AirBnb rental, that only solves part of the problem. Technically, you can be reimbursed up to four thousand five hundred euros for ancillary costs. But in fact, the carrier is only responsible for damage said to be foreseeable by its cancellation: it will therefore generally seek to clear customs and say that it is in no way responsible for the purchase of the hotel, car rental.

Obviously, the later the flight is cancelled, the less difficult it is to win the case. Only simple case in this micmac: in the event of passage by an all inclusive agency which takes into account plane + hotel + other activities, everything must be refunded to you in the event of cancellation of the flight.

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